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MS CRM Dynamics
Ref No.: 18-55774
Location: Minneapolis, Minnesota
Position Type:Full Time/Contract
Start Date: 08/06/2018
付 CRM - Production Support & Enhancements
付 Current version of MS Dynamics CRM is 2015 ,Case management - (service Module) has been leveraged
付 User base of the existing application - average of 100-150 users
付 Average no. of Incidents - 60-100 incidents per month
付 Change Requests - 60-100 CRs per month
付 Current vendor's team size - offshore -5 ,Onsite -2
付 For the past, close to 8 years, was engaged with Infosys
Technology Stack Involved - MS dynamics CRM 2015 , C#.net (web services ), SSIS

Support
Handling Support tickets & change requests during Day time support from offshore
Experience - looking for 3 resources immediately from offshore
Need one experienced associate in Onsite