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Billing Business Analyst
Ref No.: 18-55685
Location: Sandy Springs GA, Georgia
Position Type:Contract
Start Date: 08/03/2018
 The role
The Business Analyst will be an integral part of Client's largest strategic initiative, Mustang. This person along with the Billing Value Stream Owner will have the unique opportunity to design, build and launch. Client's new Billing system as well as influence future processes and ultimate operating model.
 
What you'll be doing as a Business Analyst:
Within the Mustang Program, work very closely with the Billing Value Stream Owner, Domain Experts, and Business Partners across both Direct and Broker channels to create and obtain signoff of business requirements (BRD).
Partner closely with IT and OneShield for creation of functional business requirements (FRD), Functional Design, and System Testing.
Facilitate requirements gathering, process mapping workshops, and review sessions with functional owners and end-user representatives, capture meeting minutes and follow up action items with key stakeholders.
Perform gap analysis: as is vs. to be when necessary.
Build proofs-of-concept (POC) for potential new solutions and technology.
Gather feedback from key stakeholders to influence solution design and approach, and lead prioritization of requirements.
Participate in end to end implementation planning including project management, issue management, communication and change management.
Document and deliver functional business requirements, process flow diagrams, and business cases in a timely manner per established operating service levels (OLAs).
Write and review QA and UAT test scripts.
Manage UAT with end users including coordination and user acceptance signoff.
Prepare user documentation and training documentation as necessary.
Leverage business knowledge and expertise to drive business process improvements.
Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams, Project Manager and creating a BA project plan.
Communicate regularly with the Program team to provide appropriate requirements related status and clarifications and manage scope creep.