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NCAOC - IT Support Specialist- Mid Level
Ref No.: 18-55609
Location: Asheville, North Carolina
Start Date: 08/03/2018
Status New
Position # 570652
Position NCAOC - IT Support Specialist- Mid Level
Client Name State of North Carolina- NCAOC
Worksite Address Court Plaza, Asheville, NC 28801
Tenure 6+ Months
No. of Openings 1 (INTERVIEW TYPE: Either Webcam Interview or In Person)
No. of submittals 2











IMPORTANT NOTE:
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 All work must be completed on site. Do you accept this requirement?
Question 3 This role is based in Asheville, NC. Candidates are expected to work onsite in Asheville, NC with regular travel to the following counties: Avery, Buncombe, Burke, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, and Yancey in support of NCAOC Courthouses and offices. Travel to additional counties may be required. Do you accept this requirement?
Question 4 Please list candidate's email address HERE that will be used when submitting E-RTR.
Question 5 Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.

SKILL MATRIX:
Skill Required / Desired Amount of Experience Candidate Experience Last Used
Active Directory Desired 3 Years
Office 2013/2016/O365 Required 3 Years
TN3270 Highly desired 3 Years
Wireless Access Points Highly desired 3 Years
Imaging and installing PC/laptops Required 3 Years
Printer troubleshooting Required 3 Years

SHORT DESCRIPTION: The NCAOC seeks an experienced, highly motivated individual to serve as an IT Support Specialist to provide support for production information technology including hardware/software configuration and support of all information technology components.

COMPLETE DESCRIPTION: ***This contract will be for a year from the start date of the engagement.***

The contractor will be based in the Asheville, NC office.

IT Support Specialist
  • Participate in end-of-life refresh of PC/laptops.
  • Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. This includes peripherals such as printers, scanners, copiers, etc.
  • Provide customer support to Judicial Staff in accordance with Service Level Agreements set forth by the NCAOC's IT department.
  • Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, wireless and other telecommunications equipment.
  • Interface with Judicial Branch staff and local government officials.
  • Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
  • Assist in moves and relocations of judicial facilities, including courthouses and other office locations.
  • Participate in large technology deployment projects that may include statewide software updates, wireless installs, and eCourts initiatives.

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Overnight travel to locations across the state as required.

This position reports to the IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.

Knowledge of: Ethernet topology networks; Windows 7/10; Office 2013/2016/365; Windows Server 2008/12; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; AD servers, routers, voice gateways, wireless access points and switches; and integration of all components.

Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.