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IT Support Professional for Hardware and Software (HW/SW)
Ref No.: 18-55082
Location: Pueblo, Colorado
Start Date: 08/02/2018
Status HOT
Position # RQS2019-0188 PBL
Position IT Support Professional for Hardware and Software (HW/SW)
Region Name State of CO- Client- Client
Worksite Address Pueblo CO 81003
Tenure 08/20/2018 - 11/02/2018
No. of Openings 1 (INTERVIEW TYPE: In Person)
No. of submittals 2

Skill Matrix
Active Directory Novice No
Communication skills both verbal and written Yes
McAfee Proficient 6 mths - 1 yr No
MicrosoftOffice Advanced 1-2 yrs Yes
Windows 9x/2000/XP/NT/Vista/7 Advanced 2-3 yrs No

JOB DESCRIPTION: Tier I/II Deskside Support

Position will be in Pueblo CO 81003

The positions requested will provide specific Deskside support at Colorado Client. They will provide troubleshooting and support to users. Duties include diagnosing and correcting hardware and software problems; assisting in routine physical deployment, configuration, and installation of desktop and laptop microcomputers, printers, video displays, software products, etc to support EHR deployment.
Requires use of an automated help desk system (Computer Associates Service Desk) to track progress and resolution of reported problems.

The requested staff resources will be dedicated to a variety of Deskside support responsibilities including setting up McAfee encryption, and Windows 10 and Office 2010, basic troubleshooting and ticket resolution, and support of existing state Deskside staff during the high priority and high volume period.

This is an urgent need: First Best Candidate will be selected. Selection may occur before Submission Deadline. Please submit your Candidates ASAP.