Previous Job
Project Manager - IVR experience
Ref No.: 18-54957
Location: Pleasanton, California
Position Type:Contract
Start Date: 08/02/2018
Title : Project Manager - IVR experience
Location : Pleasanton, CA
Duration : 12+ Months

10+ yrs of Project Management
• Strong Project Management skills with experience managing multiple tracks and simultaneous implementations
• Call center technology and IVR project management experience is required
• Experienced in Finance and budget Management for large program
• Experienced in statistical reports creation and presentation to Senior Leadership
• PMO experience in managing multiple projects and reporting to Senior Leadership
• Strong written and verbal communication
• Experience in managing development for complex applications on time and within budget
• Ability to thrive in dynamic, fast-paced software development environment
• Experience with Microsoft Office Suite of tools
• Vendor Management experience (ability to manage Customer's System Integrator to get work done)
• Ensure all assigned project deliverables are completed on time, within budget, and with required level of quality.
• Conduct business impact and cost/benefit analysis evaluations and recommend the appropriate course of action for assigned projects.
• Lead all phases of custom development projects including needs assessment and determining system requirements, project planning, project scheduling, negotiating project deliverables, communicate project status.
• Experience in directing and leading project teams consisting of Solutions Consultants, Program Analysts/Developers, Business Analysts, Subject Matter Experts, Infrastructure Engineers/Consultants, Testers, Quality Assurance Resources, Vendors, etc.
• Good understanding in complex contact center technologies/applications (IVR, Aspect, NICE, Knowlagent, Cisco, telephony infrastructure, call center reporting concepts, Genesys Interactive Insights, enterprise data warehouse concepts, ETL processes from source systems into target DB, Crystal Reporting, metrics/dimensions etc.).
• Ability to manage and coordinate multiple concurrent projects.
• Ability to perform under pressure and deadlines.
• Exceptional written and verbal communication, presentation, coaching and mentoring skills.
• Experience with project management tools. (i.e. MS Project, Visio, WorkBench, or equivalent tools.)
• Ability to create integrated business and IT project plans, key milestones, dependencies, critical paths, resource plans, resource loading, risk management plans, program management including change and quality control.
• Excellent organizational and interpersonal skills.
• Extensive knowledge and expertise in system development life cycle (SDLC) methodologies.
• Proven leadership, problem-solving and decision-making skills.
• Excellent customer relationship management and customer service skills.
• Strong collaboration, documentation and presentation skills.
• Available to travel. (Estimated at 25%)