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ITIL Process Expert
Ref No.: 18-54936
Location: Jersey City, NJ, Monterey Park, CA, New Jersey
Position Type:Contract
Experience Level: 10 Years
Start Date: 08/20/2018

ITIL Process based on Version 3
• Service Level Reporting
• Strong expertise in Service Operations and Service transition
• Process documentation
• Cloud Metrics and measurement techniques
• Prepare training material and conduct training
• Knowledge on AWS Native tools • Drive Continual Service Improvements.
• AWS Cloud
Key accountabilities
• Perform Assess customer process and enable them for cloud • Design, maintain and communicate Process roadmaps for each of the impacted process • Identify the standard tools configurations and workflow configurations required for process changes • Update process training guides of customers as application in alignment with Cloud migration • Create and test process configured including communication and escalation charts for cloud process • ITIL Process operations consultant will perform the ITIL specific activities for onboarding customer to cloud• Knowledge of Cloud Financial knowledge and Cloud Security controls for Banking section