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Production Support Analyst
Ref No.: 18-54901
Location: Atlanta, Georgia
Position Type:Full Time/Contract
Start Date: 08/01/2018
Position Title: Production Support Analyst
Locations: Pleasanton CA , Atlanta GA, Denver, CO
Position Type: Long Term Contract
Skills:

• Windows 7, 10
• Tempus Point Of Sale
• Production Support

Job Description:
• Ownership/Accountability - Solid follow through on outstanding incidents - managing, tracking, reporting, closing (for incidents within their scope)
• Judgement – ability to make good decisions on when to engage Level 3, Incident Manager or otherwise escalate
• Application Support Experience - needs a solid track record in application support and/or help desk
• Customer Service Skills – Ability to interact with a broad audience of users, technical resources with a strong service orientation
• Communication Skills - Ability to effectively communicate verbally with end users, business leads and technical resources.
• Troubleshooting Skills – Ability to ask correct questions and in scenarios where user workstation/PED are not visible
• Understands Business Setting – has a good understanding of impact on business, exercises good judgement in interaction with facilities
• Quick Learner
• Flexibility to deal with changing priorities
• Prioritization Skills – ability prioritize incidents
• Other technical skills: WIN7 and WIN10
• Payment processing application experience is a plus