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Desk Side Support
Ref No.: 18-54613
Location: Summit, New Jersey
Position Type:Contract
Start Date: 08/01/2018
20-22$

Technical degree preferred; 6-8 years of computer or network experience with 3-5 years of helpdesk and/or deskside support.
The OnSite Support Technician will assist all personnel in the use of the computing and telecommunication resources through one-on-one support, development of procedures, written instructions and training; Maintaining a high level of satisfaction from the users.
Responsibilities will also include, but are not limited to, the following:
1. Assist users with computer/telephone problems in areas such as word processing, spreadsheets, e-mail, shared files, printing, searching for information on the Internet, etc.
2. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
3. Identifies, researches, and resolves technical problems.
4. Resolve problems for individuals and groups in an efficient manner, recognizing the proper course of action to take.
5. Swap computers and related equipment as needed.
6. Install new applications and upgrades as needed; unpack, install and configure new computers.
7. Provide one-on-one training as needed for any IT resources; maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
8. Locate and coordinate the support from a local 3rd party to supplement the site.
9. Travel to home office for training.
10. Assist with documentation of processes from corporate.
11. Build business relations at the site for IT.
12. Interacts with management and department heads to ensure complete customer satisfaction.
13. Available to work after hours and weekends as required.
14. Technician will rotate to other NJ Client sites as part of flex schedule within group.