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Application Support Executive
Ref No.: 18-54561
Location: Pleasanton, California
Position Type:Contract
Start Date: 08/01/2018
Job Description:
Ownership/Accountability - Solid follow through on outstanding incidents - managing, tracking, reporting, closing (for incidents within their scope)
· Judgment – ability to make good decisions on when to engage Level 3, Incident Manager or otherwise escalate
· Application Support Experience - needs a solid track record in application support and/or help desk
· Customer Service Skills – Ability to interact with a broad audience of users, technical resources with a strong service orientation
· Communication Skills - Ability to effectively communicate verbally with end users, business leads and technical resources.
· Troubleshooting Skills – Ability to ask correct questions and in scenarios where user workstation/PED are not visible
· Understands Business Setting – has a good understanding of impact on business, exercises good judgement in interaction with facilities
· Quick Learner
· Flexibility to deal with changing priorities
· Prioritization Skills – ability prioritize incidents
· Other technical skills: WIN7 and WIN10
· Payment processing application experience is a plus