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IVR/Avaya Consultant
Ref No.: 18-54101
Location: Round Rock, Texas
Position Type:Contract
Start Date: 07/30/2018
Software Dev Senior Advisor
Analyzes business requirements/processes and system integration considerations to determine appropriate technology solutions. Designs, codes, tests and documents IVR applications based on system and user requirements. Using current programming language and IVR technologies, writes code, completes programming, and performs testing and debugging of IVR applications. Completes documentation and procedures for installation and maintenance. Provides support for IVR applications.
Principal Accountabilities
  • Designs, codes, tests, debugs and documents IVR applications according to Dell's systems quality standards, policies and procedures.
  • Excellent and broad knowledge within the telephony discipline, specifically utilizing Avaya products including Avaya Experience Portal, Orchestration Designer, Avaya Communications Manager and Nuance products including Nuance Speech Server and Nuance TTS.
  • Excellent working knowledge of IVR systems.
  • Good working knowledge of and experience developing Web Services and CTI integrations
  • Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.
  • In-depth customer knowledge to provide appropriate solutions.
  • Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information and presents problem analysis and recommended solutions.
  • Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
  • Possesses and applies a broad knowledge of application programming processes and procedures to the completion of complex assignments.
  • Knowledge includes advanced work on telephony applications programs including coding, testing and debugging.
  • Advanced ability to effectively troubleshoot program errors.
  • Plans, conducts and leads assignments generally involving moderate, high budgets projects or more than one project.
  • Manages user expectations regarding appropriate milestones and deadlines.
  • Assists in training, work assignment and checking of less experienced developers.
  • Serves as technical consultant to leaders in the IT organization and functional user groups.
  • Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
  • Performs estimation efforts on complex projects and tracks progress.
  • Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Documents, evaluates and researches test results; documents evolution of testing scripts for future replication.
  • Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies.

  • Works on larger and more important telecommunication voice projects or more than one project at a time
  • 10-12 years of relevant experience or equivalent combination of education and work experience.
  • Comprehensive knowledge of telecommunications voice programs/systems for the purpose of identifying and addressing business user needs.
  • Applies knowledge of telecommunication voice hardware and software to develop solutions to highly complex business problems.
In depth knowledge of all telecommunications voice aspects