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Unified Communications Messaging Expert (AirWatch)
Ref No.: 18-54068
Location: Lake Forest, Illinois
Position Type:Full Time/Contract
Start Date: 07/30/2018
  

 
Unified Communications Messaging Expert (AirWatch)
 
Lake Forest, IL
Long Term

 
Overall IT Exp – 10 or more years
 
This role will be serving as a Senior Messaging Engineer with both operations and design engineering responsibilities for the Windows Infrastructure environment, including an emphasis on Microsoft Exchange 2010/2016/O365, BOX, Lync/Skype, SharePoint, Mobile Technologies (AirWatch)
 
MAIN ACCOUNTABILITIES
Day to day responsibilities include but not limited to:
  • This role will be serving as a Senior Unified Communications Messaging Expert with both operations and design engineering responsibilities for the Windows Infrastructure environment, including an emphasis on Microsoft Exchange 2010/2016/Online, IBM Domino, Mobile Technologies ( AIRWATCH,.)
  • Work closely with both IT and business partners to design and implement solutions supporting business needs
  • This person will be helping teams to design and implement critical business systems in tight alignment with strategic direction set by the company
  • Ability to multi-task and manage operational day to day and project tasks responsibilities
  • The ability to be self dependent and manage projects efficiently
  • This role will be able to explain & justify design decisions to their IT peers and articulate the advantages and risks of their decisions.
  • This role is responsible for diagnosing and troubleshooting complex Microsoft Exchange, mail routing, mobility, and unified communication issues
  • Skills providing root cause analysis, incident management, along with managing communication with clients / partners / Service team members
  • Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
  • The senior expert will participate/contribute on project engagements, provide technical mentoring to team members, and actively participate in architecture reviews and strategic development activities
  • Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role