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Infrastructure Technology Solutions Manager
Ref No.: 18-53705
Location: Santa Clara, California
Position Type:Contract
Start Date / End Date: 07/30/2018 to 01/30/2019
Location:  100% onsite in Santa Clara, CA.  Put candidate location at the top of the resume.  They highly prefer LOCAL candidates that don't have to relocate due to the high cost of living and the sticker shock - they tend to not work out.  But, they will consider candidates who are willing to relocate on their own dime IF they do their due diligence in researching the area and cost of living.  
Duration: 6-12 months temp to perm for high performers. 
Interviews: There will be 2 or 3 rounds of interviews.  
  • 1st will be over the phone with the Client hiring manager.
  • 2nd will be over the phone with the Client Account Executive 
  • 3rd will be Face to Face (or Skype video for non-locals) with the Client AE and a Client representative.  
Top skills manager will look for in candidates:
  1. Domain architecture experience - how to architect solutions. Design, implement, develop. 
  2. Management experience with managing staff. Around 15 people. 
  3. This is NOT a Project Manager position - don't send Project managers.
  • The Infrastructure Technology Solutions Manager is responsible for managing all people, processes and tools to deliver infrastructure technologies of planning, design and implementation services.  
  • Working with the City CIO, city business customers, business application services and technology operations
This position's responsibilities include: 
  • Performance monitoring, capacity planning and workload forecasting 
  • Design and implementation of enterprise compute platforms, storage, physical databases, networks, Wi-Fi networks, Active Directory, network security, messaging systems, server virtualization, hybrid cloud infrastructure, mobile device communication, high availability and disaster recovery, VOIP telephony, endpoint devices, software distribution systems, etc. 
  • Development and management of the City's images across desktops, laptops and mobile devices 
  • Development and management of the City's packaging, productivity desktop software such as Adobe and others 
  • Level 3 incident resolution. 
  • This position is also tasked with proactively making recommendations for enhancements to the infrastructure technology portfolio, based on evolving technologies and operational observations. 
  • This manager is the infrastructure domain architect and works with the enterprise architect for the solutioning of complex requirements. 
  • Bachelor's degree or higher in CS, CIS, MIS or equivalent 
  • 7 or more years of management experience in a technology environment which includes datacenter management, enterprise systems management, Windows Server, VMWARE; Nimble Storage, Cisco Networks; VOIP, security appliances, endpoint security solutions, O365 Pro+ productivity Suite, 1,200+ Windows 10 and Apple devices, MDM systems, and similar architectures. 
  • Experience with 'managed services' and Local Government is highly desirable.  
  • Experience with design (blueprinting) and developing conceptual, logical, and technical architectures. 
  • Possesses strong product, technology, and industry knowledge. 
  • Experience in developing, enhancing and supporting event correlation. 
  • Familiarity with database software. 
  • Experience managing a portfolio of infrastructure projects. 
  • Infrastructure domain architect plan, design, and implementation of enterprise compute, data center, and network. 
  • Strongly desired to have experience in endpoint imaging/packaging planning, design, and implementation. 
  • Proven record of success in customer satisfaction, innovation, and staff management & development. 
  • Must be comfortable working with senior executives and should demonstrate the ability to develop relationships at all levels.  
  • Demonstrate the ability to communicate and problem solve in multiple environments. 
  • Display superior strategic thinking/conceptual abilities.  
  • Ability to assimilate the customer's business strategy and objectives and develop innovative technology solutions to meet those goals.  
  • Should understand and be able to communicate the technical details to all audience levels.  
  • Exceptional communication skills with ability to communicate vision, strategy, and key objectives. 
Excellent analytical and quantitative analysis skills.