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Help Desk Support
Ref No.: 18-53200
Location: Culver City, California
Position Type:Contract
Start Date: 07/26/2018
Job Description:
Excellent customer service skills• Speak and write Spanish fluently • Knowledge of the MS Office Suite• Level 1 troubleshooting.
Spanish , Communication, Excellent customer service skills,• Level 1 troubleshooting
The greater part of this position deals with answering Spanish Level 1 calls, which vary greatly. They involve password resets, hardware issues, software/OS problems/latency, issues with unique applications found within SPE§ Ticketing system Service Now is heavily used in this position. Incidents are logged/opened for virtually every call, and there is a personal queue where incidents are assigned that must be taken care of in a timely manner. § There are times where calls received must be called back to perform Level 2 tasks, as well as tickets from other analysts. § Aside from working closely with each of the team members at the GSD, there will be a close relationship with the IT groups in the offices we have located throughout Latin America.