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Desktop Support/SCCM in Richmond, VA - HCL America - PFG
Ref No.: 18-52958
Location: Richmond, Washington
Position Type:Contract
Experience Level: 10 Years
Start Date: 07/20/2018
Title: Desktop Support/SCCM
Client: HCL America
End Client: PFG
Job Location: Richmond, VA
Rate: 19/HR on W2 All Inclusive
Job Description:
He/She will spend the first two weeks in Richmond for KT, onboarding and familiarization with client processes and procedures.  He/she will then make two trips with existing Desktop Team members to observe first-hand how the on-site PC Refresh process works.  We will then send this person out on their own to perform PC refresh activities at various OPCOs.  We expect this person to be travelling approximately 75% of their time.
Clients: Windows7 and Win 10 Enviroment – New PC Refresh, Data transfer, imaging
·         Knowledge of Active Directory, SCCM Client ,
-         SCCM- Knowledge to update Current PC Images/Drivers
           SCCM - Ability to create a packages for system deployment
·         ITSM ticketing tools such as Remedy, Client Service Center, client
Service Center 
·         Remote desktop connectivity applications like SMS, , WebEx, Live
Meeting, and Windows Native tools
·         MS Office Suite 2016/365, One Drive
·         Internet browsers (e.g. Explorer, Chrome, Firefox),
·         VPN and remote dial-in users
·         Support for laptop, desktops, and printers
Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
Work remotely and desk side for On site users
Works with vendor support contacts to resolve technical problems
Experience from the desktop environment.
-       Up to 75% of the time
-       Travel restricted to the continental US
-       Travel documents must be retained and recorded timely
-       Excellent communication and conversation skills (Verbal and Written)
-       Good documentation skills [B2 LEVEL]
-       Should have a great customer handling skills