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OIM Support Engineer
Ref No.: 18-52594
Location: Hartford, Connecticut
Position Type:Full Time/Contract
Start Date: 07/25/2018
Principal Responsibilities:
  • OIM Production Support
    • Provide technical support
    • Responding End Clients'/Users' queries and helping them to fulfill their objectives
    • Explaining problems and presenting solutions to clients and stake holders
    • Perform Root cause analysis of failures and propose permanent solutions
    • Implement bug fixes, resolve issues to closure.
    • Monthly Task planning and weekly progress review with clients
    • Error free good quality production deployment
    • Project documentation, code review and coding standard implementation

Required Skills:
  • Candidate should have 2 - 5 years of relevant experience in implementation/support, experience in Oracle Identity Manager
  • Candidate needs to have strong understanding of identity management requirements of an enterprise, ability to align upcoming technologies or business process changes in form of new projects to meet client's business requirements.
  • Ability to understand requirements and propose solutions to clients, provide technical solutions
  • Excellent communication skills and troubleshooting skills.
  • Skills to perform root cause analysis, present the analysis report and propose permanent solutions to clients and stakeholders.
  • Take care of support issues, troubleshooting and Incident management
  • Responsible for code changes (Bug fixes / Enhancements), new modules.
  • Release Management Skills, preparing documentations for introducing new functionalities
  • Effectively work to support existing modules and new developments
  • Experience of supportively working with different teams of an enterprise