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Window Desktop Specialist SCCM Patching/Operating system Deployment
New York, NY
DESKTOP ops (L3)The Windows Server Operations group provides a stable, yet agile and dynamic infrastructure platform to support the business functional requirements whilst managing associated risks.
Working with the team allows for exposure to stability, security and production engineering of a large global environment of 10000+ Windows Server.
We integrate and interact with regional and global colleagues to drive change through identifying areas for process improvement, automation and scripting wherever possible.
We are looking for a Level 3 DESKTOP ops to maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available.
You will also be involved in numerous project based activities aiming to expand and enhance the services provided within the environment.
You will work with us to evaluate, discuss, listen to and re-think ideas to move forward in a productive manner - providing constructive feedback when necessary. You are security savvy with experience in security best practices and frameworks, deployments, security hardening and compliance reporting.
Responding to L2 escalations.
Resolving incidents impacting hosts or environment.
Creating, reviewing, maintaining and updating documentation.
Working with global colleagues to provide globally consistent processes and procedures.
Investigating & troubleshooting root causes via problem management
Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution.
Facilitating knowledge amongst colleagues.
Planning and controlled execution of releases into the managed environment.
Working with engineering groups to deliver value to customers.
Working with the IT Security and Risk teams on securing the infrastructure and mitigating vulnerabilities
Providing input into Business Continuity Planning and Practices.
Participating in an on call rotation, this is cycled between 15 people at present.
Assisting in major environment events such as power down and disaster recovery.
Experience in supporting Windows Operating Systems including Windows Server 2008R2 and 2012R2
Experience in at least one endpoint and configuration management system (e.g. Microsoft System Center, IBM Bigfix, Tanium, Powershell DSC, Chef, etc.)
Experience in security deployments (e.g. Patch deployments, Firmware upgrades, etc.)
Experience in security compliance reporting (e.g. with custom SSRS reports, SCCM/WSUS reporting, Microsoft Security Compliance Manager, etc.)
Knowledge of threat management principles
Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)
Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel
Experienced in PowerShell scripting
Desired skills:Any of the below:
Experience in deploying, migrating and supporting one or more core Microsoft technologies on a large scale environment (e.g. Active Directory, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering Client-R, Client-N, Printing).
Understanding of Cloud technologies including Microsoft Systems Center and Azure.
Clustering and Storage Management technologies.
Understanding of Network layers.
Understanding of hypervisor virtualization technologies such as VMWare ESX and Microsoft Hyper-V
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