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Network and Voice Specialist
Ref No.: 18-50898
Location: Toronto, Ontario
Position Type:Contract
Start Date: 07/19/2018
 
Management and Decision Making
         Manage Network and Voice environment as part of a team of Technology Specialists
         Execute defined maintenance plans as part of IT's preventive strategy for the stability and reliability of our Infrastructure
         Planning, scoping, configuring, deploying and administration of Cisco VoIP systems
         Providing recommendations in order to ensure voice network stability and optimum performance
         Planning, scoping, configuring, deploying and administration Cisco voice and data technologies, including Cisco Unified Communications products such as communications manager (CUCM), Unity Connection
         Establishing the networking environment by designing system configuration, directing system installation,
defining, documenting and enforcing system standards
         Design and implementation of new solutions and improving resilience of the current environment
         Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with other network specialist on network optimization
         Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
         Securing network systems by establishing and enforcing policies, and defining and monitoring access
         Support and administration of firewall environments in line with IT security policy
         Reporting network operational status by gathering and prioritizing information and managing projects
         Upgrading data network equipment to the latest stable firmware releases
         Configuration and administration of routing and switching equipment, hosted IP voice services, firewalls
         Remote support of on-site resources and end users/customers during installation
         Remote troubleshooting and fault finding if issues occur upon initial installation
         Capacity management and audit of IP addressing and hosted devices within data centers
         Liaising with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis
       Assist in identifying and escalating performance issues, and make recommendations on ensuring the existing infrastructure environment operates in accordance with our SLA's.
       Assist in building and maintaining standard operating procedures for all assigned technologies
       Recommend infrastructure technology solutions that solve immediate and long term concerns.
       Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals

Service
       Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
       Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure Design, Infrastructure Operations, Information Security and Solutions Development
       Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
       Other duties as assigned




Communications
       Provide expert advice on technology operational issues and concerns, and represent team as requested
       Assist in estimating time and resources for projects
       Prepare ad hoc reports as required

Impact
       Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
       Assist in assessing resource requirements on corporate projects as required.
       Provide input into and develop project plans as required.
       Due to 24/7 demand for availability of infrastructure and ONCALL support, frequent requirement for unsocial hours




Knowledge, Skills and Experience

Network types & Technology Skills

         Expertise on LAN, WAN, VXLAN, WLAN built on Cisco network infrastructure
         Detail IP routing knowledge (OSPF, BGP, MPLS based IP VPN's)
         Experience with Network Load Balancers
         Knowledge PaloAlto firewalls and Zero Trust Networking
         Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
         Cisco VoIP / Unified Communications
         Voice technologies: SIP, H323, SCCP, RTP protocols
         Voice codecs e.g. G711/G729
         CISCO IOS hands on expertise
         Virtual Server Technologies Expertise
         Active Directory
         Microsoft Windows 2012\2016
         SIP Trunking and Configuration
         Elite knowledge and interworking of common Server/Desktop Operating Systems
         Experience with Infrastructure monitoring and alerting software such as Solarwinds, System Center Operations Manager, VRealize Operations and Airwave
         Virtual storage technologies, iSCSI and Fibre Channel
         IIS
         Solid Infrastructure Design, Planning, and Documentation Skills

Skills
         Professional who has the subject-matter expertise in network and voice technologies and experience to be an effective internal consultant
         Participate in appropriate opportunities for continuing education, seminars, field-related professional organizations and other industry events to remain current on developments in the information technology profession
         Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
         Able to adapt and architect innovative solutions to changing business needs
         Strong interpersonal skills ability to interact with and build effective relationships at all levels of management and staff
         Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
         Ability to share knowledge to other team members and members of our Tier 2 and Service Desk teams
         Able to work with 3rd party vendors to ensure commitments are met and delivered on time. The ability to manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner.
         Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team.
         Strong written and verbal communication skills
         Results oriented with a passion for introducing cost saving initiatives


Knowledge
         7 + years' related industry/professional experience with implementing and managing technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
         Network engineering diploma or equivalent
         CCNA required, CCNP OR CCIE preferred.