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ATG Lead/Support Consultant
Ref No.: 18-50271
Location: LA, California
Start Date: 07/17/2018
Hi Team,

We are actively looking for Profiles for an E-com customer. Please share us qualified profiles ASAP along with their Photo IDs and Visa authorization copies to proceed. Below are the details for this position.

Position : ATG Lead/Support Consultant
Location : Los Angeles, CA
Duration : 6+ Months

Job Description:
Must Have Skills: 10+ years ecomm experience, ATG, support, good communication

Roles / Responsibilities:
• Overall owner for all the services like Incident management, problem management and enhancements tracks, Escalation management, onsite/offshore interaction, peak planning, etc.
• customer communication, governance and status reporting.
• Work with offshore management to deliver Weekly, Monthly and Quarterly reports.
• Monitor the team backlog and route the tickets to onsite/offshore engineers.
• Do ticket trend analysis and come up with incident reduction plan, backlog reduction plan, et, Identify root-cause and create RCA documents.
• Create change controls, Interact and communicate with offshore, support/dev/business teams.
• Create/update/close incident/defect tickets, Keeping an eye on feeds pertaining to item, Item price and nightly Normal Sync job.
• Establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, excellent leadership and people management skills.
• Able to demonstrate initiative and a proactive approach to daily tasks

Need submissions in the below format.
  • Resume should contain
    • Name, Number and Email ID
    • Education details with passed out year

Full Name:
Current Location, State:
Mobile and Home Phone No:
Email ID:
Skype ID:
US work authorization: If Visa Holder Validity Period
Currently on a project:
Have you been interviewed by CTS:
Willingness to relocate across US:
Vacation Plans
Expertise & Skills Sets:
Experience in Years:
Communication skills:
Interview Availability:
Available to join from:
Hourly expectation:
Special Remarks (if any):

Best Regards,
Rohit Kumar
Sr. Account Manager
IDC Technologies, Inc.
Cell #: 408-429-2677

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