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Nice/Contact Center
Ref No.: 18-50004
Location: Edison, New Jersey
Position Type:Direct Placement
Start Date: 07/17/2018

  • NICE/Engage experience
  • SQL/Oracle Database
  • Contact Center experience

Individual software professional will get an opportunity to work with Contact Center Voice recordings technology Production Support team on various technologies like Java, VXML etc., and tools like Splunk, App Dynamic, Nice, IEX etc. The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.

Responsibilities include:
  • Production application incident management
  • Production problem research and issue resolution
  • Sev3 problem ticket tracking and closure activities
  • Review production changes, setup/update monitoring for changes
  • Improve application stability and reduce noise/errors
  • Release & deployment support
  • Communicate with peers and supervisors routinely, document work, meetings, and decisions "


Thanks & Regards,

Satish Tyagi
IDC Technologies, Inc.
+1 408-819-2770
Mail – satish.t@idctechnologies.com
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