Previous Job
Previous
ORS - Technical Support 3
Ref No.: 18-49704
Location: Lansing, Michigan
Start Date: 07/16/2018
 
Status New
Position # 558784
Position ORS - Technical Support 3
Client & Department State of Michigan- DTMB- ORS
Worksite Address Lansing, MI
Tenure 12+ Months
No. of Openings 1 (INTERVIEW TYPE: In Person only)
No. of submittals 2










 
IMPORTANT NOTE:
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 3 This department has a second shift (4 pm to midnight) and a third shift (10 pm till 6pm). One of the responsibilities of this position will be to occasionally fill in on second or third shift in the case of vacations or illnesses. Are you willing to occasionally work these shifts?
Question 4 Interviews (in-person only) will take place the week of July 23rd - Monday, Tuesday, Wednesday, or Friday. Please only submit candidates who can facilitate F2F interview, on the dates requested.
Question 5 The selected candidate will be responsible for any and all costs associated with parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement.
Question 6 In the summary of qualifications, please provide candidate location, availability to interview/start, and experience with each of the skills matrix requests. Thank you.
 
SKILL MATRIX:
Skill Required / Desired Amount of Experience Candidate Experience Last Used
IBM WebSphere Administration Required 3 Years    
IBM Tivoli Directory Services Administration Required 3 Years    
Microsoft IIS Administration Desired 3 Years    
Windows Server Administration Desired 3 Years    
Power Shell Scripting Desired 3 Years    
Experience supporting mulit tiered applications (presentation, application, data) Desired 3 Years    
IBM FileNet administration Nice to have 3 Years    
Ability to fill in on off-shift (2nd/3rd), should the need arise. Required      
 
SHORT DESCRIPTION: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
 
COMPLETE DESCRIPTION:  Years of Experience: 8 or more years of experience in the field.
 
Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.
 
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
 
  • Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.
 
  • Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
 
  • Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. May supervise the work of others.