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Serialization Support Engineer
Ref No.: 18-49509
Location: Indianapolis, Indiana
Position Type:Full Time/Contract
Start Date: 07/23/2018
  • Experience of providing Tier-1 support to pharma manufacturing/packaging solutions.
  • Excellent problem solving and analytical skills
  • Ability to troubleshoot software/hardware issues and provide timely resolution.
  • Excellent understanding of Incident and Change management tools and processes
  • Excellent analytical, organizational, team and project management skills
  • Excellent written/verbal communication skills
  • Strong documentation skills – should have experience of writing requirement specifications, design documents, test summary reports etc.
  • Good understanding of writing and executing validation plans, I/Q, OQ, PQ process
  • Strong understanding of software development lifecycle and maintenance plans
  • Experience of working in a support role/organization
  • Understanding of SQL server databases, Sharepoint, Visual Basic OR Industrial Automation systems/SCADA systems
  • Ability to co-ordinate with cross cultural teams (TCS/Vendor/Customer), close process gaps and provide value improvement ideas.
  • Understanding of GMP process, GMP systems used in Pharma
  • Bilingual (Local language and English) is must.
  • Ability to work in a flexible/rotational shift schedule

  • Understanding of Pharma Serialization.
  • Knowledge of Automation control systems, automation software.
  • Understanding of Systech® Suite of products and vision systems.
  • Familiarity with pharma packaging processes and packaging equipment custom software
  • Experience in providing engineering support inpharmaceutical manufacturing and packaging operations
  • Worked in direct support of and along with the maintenance staff to maintain both complex and simple systems used in packaging operations
  • Understanding of Packaging line hardware, PLC programming.
  • Experience of vision inspection systems used in packaging.
  • Provide Level 1 support to Serialization execution System.
  • Coordinate with remote teams teams in Automation/software qualification and software validation activities and further provide assistance to Serialization support team to manage serialized lines.
  • Develop and support a global, repeatable, and logical process to effectively resolve any issues arising from the installation and subsequent operation of Serialization hardware components in packaging operations.
  • Providing updates to customers regarding ongoing issues.
  • Maintain and update procedures as required.
  • Updating Engineering, User requirement and design documents for any change made to Serialization system.
  • Maintain Spare Parts inventory and communicate effectively on time for any new spare parts requirements.
  • Formal investigation of support issues, communication with impacted stakeholders, vendor, resolution/closure of the issue, and updating appropriate knowledge management records.
  • Resource should be quick learner and self-driven; capable of meeting with BusinessUsers and working cross-functionally to define requirements,configureand deploy solutions
  • Ability to plan and prioritize work effectively to meet defined delivery levels in a customer facing role.

Bachelor Degree(4 yrs). Master degreepreferred.