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Support Analyst
Ref No.: 18-48050
Location: Northbrook, Illinois
Position Type:Full Time/Contract
Start Date: 07/23/2018
 Greetings,
 
My name is Rajagopal and I'm an IT recruiter at IDC Technologies Our records show that you are an experienced IT professional with experience in Below Requirement. This experience is relevant to one of my current openings.
I have a very urgent need of below requirement and if you feel comfortable with it please reply me back with your updated profile and complete contact information at your earliest.
 
Position: Support Analyst
Location: Northbrook, IL
Duration: Fulltime
Interview: Telephone Interview
Visa Status: GC/GC-EAD/Citizens
 
Job Description:
Technical/Functional Skills
  • Must have experience in Web Sphere (Application Server) installation/troubleshooting/version upgrade & application deployment.
  • Work or educational experience in the pharma industry preferable.
  • Experience eliciting and developing business and system requirements.
  • Experience in the elicitation and formal management of requirements for multiple, concurrent technology projects. 
  • Experience facilitating meetings and discussions.
  • Ability to think analytically to identify gaps and ensure completeness of requirements.
  • Experience in the development of business process scripts and/or hands-on experience with the configuration of business applications.
  • Candidates must understand commercial/business flow in the pharmaceutical industry.
  • Possess strong interpersonal skills with the ability to effectively interact with all levels of employees including senior management.
  • Must possess excellent verbal and written communication skills, attention to details, and the ability to multi-task.
  • Excellent organizational, planning and project management skills and ability to effectively manage cross-functional projects.
  • Ability to work independently in a dynamic fast paced environment, with minimal supervision.
 
Roles & Responsibilities
  • Works with global team of stakeholders and users to manage communications and change management.
  • Works with various IT services to ensure on time implementation of systems integrations.
  • Proactively identifies impacts to project and drives awareness of solutions to further business and IT goals.
  • Facilitates the processing of SDLC related GxP documentation by communicating on an as needed basis with stakeholders or facilitating electronic workflows.
  • Carry out multiple application support activities, customer facing, understanding of requirement gathering & Coordination with Offshore Team.
  • Carry out Web Application upgrade (Example – WebSphere/Tomcat to next/latest version).
  • Preparing Project Plan, Design Documents etc.
  • Preparing Weekly Status Reports/Incident Reports
 
Key words: Web Sphere and Tomcat, Java, J2EE, PL/SQL, Support Executive
 
 
Thanks & Regards
Raja K
IDC Technologies, Inc
Work: 408-520-2497
Mailto:
raj.gopal@idctechnologies.com
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