Previous Job
Service Delivery Lead
Ref No.: 18-46637
Location: Redmond, Washington
Position Type:Contract
Start Date / End Date: 07/05/2018 to 01/05/2019
Work Schedule: M-F with an 8-hour daily shift during opening hours or 7:00 am and 6:00 pm; Must be willing to work overtime when needed and on weekends
·         Candidate's Name
·         City, State, Zip code
·         Bill Rate
 Interview Process:
1) Client interview via phone or in-person
2) In-person interview with Microsoft Site Tech
3) In-person meet and greet with Microsoft IT manager 
IMPORTANT - Factors absolutely required: 
·         Current experience – If they haven't worked within the last few months, do NOT submit
·         Able to talk about experience in detail from their resume without any issues
·         Good communication skills (listening is part of that)
·         Understand the need for client satisfaction and proven experience
1.       A Service Delivery Lead who will, under direction of a Program Manager, will conduct coordination and implementation tasking, including:
·           WAN Upgrades
·           End of Life Hardware replacement (EOL)
·           Enterprise Voice (EV)
·           Wireless LAN Upgrade (WLAN Upgrades)
·           MS Partner OFF Site Facilities (OF Site) project coordination
·           Office Relocations, Expansions and New Offices
2.       Service Delivery Lead duties are; under the direction of a qualified program/project manager (PM):
·       Assist with the coordination and delivery of multiple IT infrastructure/systems projects (networking, telecommunications, and systems projects).
·       Act as the in location "Project Coordinator” and point of contact to support planning and implementation of the activities detailed at 3.2, onsite tasking includes:
o   Site Surveys
o   Escorting of vendors
o   IT Infrastructure SmartHands Support
o   System/Site Walkthroughs
o   Inspection & Acceptance Testing (in accordance with PM provided checklist)
·       Coordinate deadlines and vendors to maintain delivery schedules.
·       Work with and manage supplier relationships in the delivery of projects and services.
·       Make sure that all standards are met
·       Identify technical and security concerns and work with the appropriate groups to report them.
·       Document activities conducted and provide status reporting to PM in accordance with project schedules
·       Escalation to PM of "in location” risks as identified
·       Manage deadlines and individuals to maintain delivery schedules.
·       Provide input for new process solutions and procedures
·       Participate in and contribute to weekly status reviews/reports.