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Field Engineer
Ref No.: 18-40368
Location: Dallas, Texas
Start Date / End Date: 06/12/2018 to 12/12/2018
Job Description:
 
The General Duties:
 
•            Apple/MAC Deskside support required (in-person; not in field).  This site has heavy MAC support.
 
•            NOTE:  This role will support multiple sites.  Two sites are within walking distance, one site may require very short travel.  Candidate must be open to this support.
 
•            General hardware break/fix of laptops, desktops, some server work
 
•            Troubleshooting and repair of hardware and software issues to maintain business continuity
 
•            Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like Blackberries or handhelds
 
•            New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
 
•            Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.
 
 
 
Role Requirements:
 
•            High School diploma or GED required
 
•            ACMT (Apple) Certification a plus
 
•            Background investigation and drug screen required
 
•            3 or more years of experience in a hands-on desk side support role required
 
•            Advanced knowledge of Windows operating systems, Microsoft Office software required
 
•            Experience supporting Apple / Mac / iOS products required. Apple certification strongly desired.
 
•            Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
 
•            Excellent communication and customer service skills required.
 
•            A+, Client certifications a plus