Previous Job
Desktop Support Technician
Ref No.: 18-38894
Location: Houston, Texas
Position Type:Contract
Start Date: 06/06/2018
Job Description:
Skill/Ability Knowledge:
Understanding of standards for technology implementation and customer service skills.
Responsible for resolving technical issues and implementation of standard technologies in the local market. May develops and shares best practices across the national network.
Receives work from and responds to service center tickets, walk-in or internal help requests.
Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
Complies with standard operating procedures and checklists in delivering quality solutions and service.
Documents all work, including research and resolution related to service requests, in call tracking system
May have responsibilities ensuring that the office/cluster/region is adhering to nationally established policies and procedures
Executes routine tasks and may be required to accept & resolve escalated support issues from other teams.
May serve on a national team to coordinate implementation of standard technologies (A/V, Asset management, etc.) or to serve as subject matter expert in the local office for a technology (Notes, network, etc.)
Participates in overall local office support team, substituting for other groups as necessary.
May perform asset management, network support, connectivity, telecom, project management, Market & regional work, procurement.
Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and US IT standard operating procedures.
Strong skills utilizing Lotus Notes databases and Microsoft Office Suite .Understanding of technology/software relevant to team
Experience in PC support, remote communications, local area networking, PDA's
Windows XP, Windows 7 & 8 operating systems, software installation and configuration
Experience with Lotus Notes, MS Office , PC & Peripheral troubleshooting
Certifications such as A+, Network+, MCSE are helpful but not necessary