Field Engineer 4
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Field Engineer 4
Ref No.: 18-38644
Location: League City, Texas
Position Type:Contract
Start Date / End Date: 06/05/2018 to 06/05/2019
They need at least 3 years of actual hands on break/fix experience working with laptops.
They will be doing triage and repair of laptops and tablets, some manual labour could be involved, moving the units from one location to another and/or stacking them on pallets.
League City, TX
 
MUST HAVE ON EACH RESUME:
Laptop and Desktop BREAK/FIX 
A+ Certified
Hardware experience 
Field experience
 

Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day. 
 
What to expect:
· Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
· Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
· Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
· Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
· While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.
 
What skills do I need to be a successful FST?
•Patience, empathy, confidence, and customer service skills.
•Strong IT background with a focus Hardware support of Dell products
•Excellent communication (verbal and written), time management, and developmental skills.
•Skilled at defusing high-stress situations and facilitating resolution to technical problems.
•Ability to multi-task in a fast paced environment.
•Professional appearance and attitude when interacting with our clients' in-person
 
What are the qualifications I need to have?
•3+ years of relevant experience
•Excellent troubleshooting skills with related hardware components.