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Field Engineer 3
Ref No.: 18-38630
Location: Tyler, Texas
Position Type:Right to Hire
Start Date / End Date: 06/05/2018 to 09/05/2018
Work Schedule:  M-F, 8AM-5PM     
 
Driving Required: YES - Yes this would be a driving role between 3 different campus locations.
The consultant may have to go to more than one site on any given day.
Average of 50 miles/week.
 
The General Duties: 
•    The role of the Technician is to ensure that the overall BSC service is both managed and that SLAs are met.
•    The Technician must ensure that customer service / customer satisfaction are maintained.
This is achieved by ensuring that the ticket queues managed and that machines are delivered to customers within the agreed timelines.
•    General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity
•    Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment
•     Managing Objects and User Accounts in Active Directory
•     Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements
•     Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community.