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Field Repair/Network Service Technician
Ref No.: 18-37194
Location: Denver, Colorado
Position Type:Full Time/Contract
Start Date: 05/30/2018
Field Repair/Network Service Technician
Location: Denver, CO 80919

Summary:
The contractor will focus on managing the onsite delivering break fix repairs , pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

Responsibilities:
  • Solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.
  • Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
  • Provides direct post-sales systems on site technical support for reactive and proactive customers. 
Requirements:
  • Knowledge of ISS and Enterprise product segments (ISS Servers, P-C Class Blade Servers, Storage, including OA and firmware).
  • Familiar with networking and all supported operating system platforms (i.e. Client- UX, NT, Linux, etc.)
  • Knowledge of high availability system environments
  • Strong communication skills both verbal and written.
  • Strong Customer relationship building skills Ability to manage complex Customer problems.
  • Ability to perform while under high-pressure situations.
  • Project management, analysis, communication, scheduling, controlling, and presentation skills.
  • Good teamwork with peers and Client personnel.
  • Demonstrate consistent, acceptable performance of all business fundamentals.
  • Knowledge of portfolio of services.
  • Basic knowledge of change management process and tools available.
  • Schedule and participate in on-site account support meetings both internal and external.
  • Work independently, and demonstrate ability to be a liaison between Client and the Customer for hardware system support.
  • Proficient Field Technical Support skill set.
  • Able to work independently with little supervision.
  • Acts creatively to resolve complex customer issues.