Previous Job
Business Analyst Unitrax
Ref No.: 18-36994
Location: Toronto, Ontario
Position Type:Contract
Start Date: 05/29/2018
 **The candidate must have experience on Unitrax product.
**The candidate must have strong functional understanding of Transfer Agency function on Unitrax
Role and Responsibilities:
o   Day-to-day functional support, such as:
Resolving end-user support issues using enterprise-wide standards and tools.
Covering all users (business or functions) and all environments (test or production)
Includes pre & post-release follow-up, monthly service reviews, SLA monitoring, PIV, knowledge acquisition to support new or enhanced functionality.
Providing advice and expertise as an Application SME (Subject Matter Expert) to projects and other change-related activities such as testing, business systems analysis or requirements elicitation
o  Day-to day setup and parameterisation, such as:
Processing requests using expert knowledge and/or elevated access
Including some access administration
o  Functional analysis:
Analysing functionality within an application as a result of a change to the application or to find a solution to a current issue or to enable a future opportunity or to acquire knowledge in order to improve support & other services
Functional analysis is application-specific and will in general be required in order to answer a "how to” question, whether in the context of a project, client integration or new business requirement
o   Processing standard changes:
Implementing changes in "BAU” mode using standard application functionality and that require no development or code change, such as a client migration
o   Documentation, such as:
Preparing User Guides, Release Notes and procedures
o  Application usage optimisation:
Proposing better ways to use applications such as: archiving, cross-training, exploring existing but unused functionality and reducing manual workload
o    Day-to-day vendor management for 3rd party applications, if applicable:
Following up on open issues, service levels. invoicing & budget tracking
Organising and participating in monthly service review meetings including agenda, minutes & tracking of action items
Participating in SOW preparation & validation
o Application custodian role activities, if required, such as:
Change request & coordination