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IT Coordinator
Ref No.: 18-36828
Location: Washington, District of Columbia
Position Type:Contract
Start Date: 05/29/2018
Job Description:
Candidate should have 5 years of IT experience
• Candidate must have 2+ years of experience in a technical environment or in the area of customer support in a technology environment
• Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications
• Be the primary point of contact on all matters related to hardware, software, and communications support for the department
• Participate in the evaluation and piloting of new products and services (both hardware and software)
• Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)
• Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year
• Order standard IT equipment for the department and see to the disposal of retired equipment
• Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis
• Use the 'Remedy' call tracking system to track work and analyze reports to identify problem areas and training opportunities
• Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)
• Monitor voice and data communication usage charges for the department (if applicable)
• Assist the budget analyst in preparing requisitions for procuring hardware and software for department use
• Administer space usage, both with corporate shared network drives and Notes email archive
• Serve as the Department's Software Asset Management (SAM) Custodian, with the following responsibilities:
• Ensure compliance with SAM Policy, and SAM Process and Procedure Manual
• Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s)