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Mainframe Developer
Ref No.: 18-36646
Location: New York, New York
Position Type:Full Time/Contract
Start Date: 05/25/2018
Mainframe Developer
Position: Marlborough , MA Location: NYC, NY Duration: Full Time Experience Required Mainframe, Cobol, DB2 • Strong in Mainframe technologies. • Responsible for the scope, strategy and definition of the Services in scope – Incident Management, Request Fulfillment & Problem Management. • Ability to Implement, operate and improve IT service operation for all processes, with a keen focus on application stabilization • Ability to introduce and improve automation. • Responsible for planning, training, coordinating and driving strategies for Service improvement. • Responsible for overall implementation, adoption, compliance, performance, continuous improvement, and quality of the Services in scope. • Ensures integration with other processes, Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) metric definitions and measurement across all levels of the Service Management Office. • Responsible for the prioritization of process improvements and drives those improvements. • Be a champion of driving the team to meet Critical SLA & the client commitment. • Ability to organize and collaborate with business users to gather facts and identify improvement opportunities on operational processes and tools. • Work closely with IT service owners and business partners for continual service improvement. • Monitor the daily operation of the ITSM processes to ensure good execution and compliance, identify and address any incompliance or cross technology process improvement initiatives. • Assist as a subject matter expert for process integration and automation opportunities. • Recommend improvements regarding processes, reporting, communication, training and tools. • Provide support and proposal to service owners with a view to continuously improving service quality. • Maintain the documentation & knowledge articles that support IT service management processes. • Organize training and communications to promote the IT service management processes and practices in IT and user community. • Collaborate with service owners and teams to ensure that all applicable IT policies and procedures are followed. • Assist in maturing all SMO processes: Event Management, Incident Management, Problem Management, Change Management & Service Portfolio Management