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Genesys Developer
Ref No.: 18-35997
Location: Phoenix, Arizona
Position Type:Contract
Experience Level: 11 Years
Start Date: 05/23/2018

• Minimum of 8 years of Routing Development Experience in ContactCenter Solutions (Voice, IVR and Multichannel)
• Genesys certification in Routing
• Experience in developing Routing workflows using Composer
• Extensive SCXML troubleshooting
• Experience in Orchestration Server
• Extensive knowledge in GRAT
• Experience in ECMA scripting
• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
• Working knowledge of Genesys/Cisco Framework, reporting, routing and multichannel components
• Ability to architect routing design and development for new solutions that will be implemented for the customer
• Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills.
• Configuration management tools.