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SAP CS Functional Lead
Ref No.: 18-35569
Location: Irwindale, California
Position Type:Contract
Start Date: 05/22/2018
This is a Contract-to-Hire role only; no contractor only profiles. Please complete a thorough screening prior to submittal to verify that they fulfill all requirements noted below.

Description
The successful candidate will have at least 5 years' experience in the SAP Customer Service for Utilities. The ability to demonstrate a depth of understanding and skills in configuration is essential. You will have participated in at least 1 successful end to end SAP implementations.

Responsibilities
Participate in project implementations, upgrades, support and specific client initiatives. Your consulting expertise and hands on, leadership, team oriented approach will drive successful implementations and initiatives. The ability to effectively work as a team member, team lead or to work independently and communicate with our clients and your team members is essential.

Requirements
  • Minimum of 5 years of experience implementing SAP IS-U CS Utilities.
  • At least 1 full lifecycle implementation.
  • Detailed configuration experience Customer Service including Business Master Data, front office and associated Utilities Processes, Tickets, Business Partner Contacts, Address Management, Move-In/Out and Disconnect / Reconnect processes
  • Configuration experience with IS-U to integrate with other systems
  • Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support
  • Solid understanding of other areas of CCS including Billing, FI-CA and Device Management.
  • Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM).
  • Excellent communication skills.
  • The ability to work in a team, as a teal lead or without supervision if required.
  • Travel as required

Highly Regarded Skills
  • Experience in the following areas: Hybris C4C - Service, EMMA, Customer Portals
  • Configuration of IS-U Work Management (WM) including Service Orders and Notifications
  • Experience in integrating IVR solutions
  • Experience in integrating Mobile solutions.