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Project Manager - Atlanta GA - HCL America/ COX
Ref No.: 18-34179
Location: Atlanta, Georgia
Position Type:Contract
Experience Level: 8 Years
Start Date: 05/21/2018
Job title: Project Manager
Location: Atlanta GA
Duration : Contract
Client: HCL America
·         Must have managed Service Desk, Deskside Function in his / her tenure
·         Individual project ownership throughout the full lifecycle (initiation, planning, scoping, execution, and service delivery)
·         Define project scope, goals, deliverables, and success criteria that support business objectives in collaboration with customers and internal stakeholders
·         Develop full-scale project plans including work breakdown structure, member responsibilities, and associated communications documents 
·         Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
·         Successfully estimate the resources and participants needed to achieve project goals
·         Set and continually manage project expectations with team members, customers, and stakeholders
·         Develop and deliver progress reports, proposals, requirements documentation, and presentations
·         Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
·         Proactively manage changes in project scope, identify potential risks, and devise contingency plans
·         Proactively identify and escalate issues to Customer, Vendors and / or Program Management regarding issues that are cropping up and hindering service delivery
·         Coach, mentor, motivate and supervise project team members and customers while influencing them to take positive action and accountability for their assigned work
·         Deliver projects on time and on budget
·         Help improve internal tools and processes
Desired Skills & Experience
·         project management experience in a IT End User Computing environment
·         Problem solver who goes the extra mile to get results
·         Familiar with standard project management tools and processes
·         Awareness of trends and innovations
·         Strong communication skills
·         Organized team player
·         Ability to simultaneously handle multiple high profile projects
·         Proficient in MS Office programs & project management software (MS Project)
·         Positive attitude towards work assigned while continuously striving to deliver best-in-class results
·         Familiarity with the international or retail market and technologies