Profile should have erstwhile handled Customer facing roles
Should have handled specialist role in Assurance responsibility
Should have experience with Assurance of App and Web applications
Good communication skill needed for business coordination
Roles & Responsibilities
Define the Operational Process for each phase and manage Quality records
Planning of the QA testing activities and monitor process compliance
Coordinating with client IT team and business user during QA cycle coordination
Mentor and support delivery team
Play an active role in ensuring projects are delivered in time with highest standard
Should have the flexibility to drive around and do real time testing ( field testing )
Track and Monitor the App quality in production environment.
Use Google Analytics to research issues and communicate findings to business
Should be able to explain issues reported from field/Business/customers, to Development teams and drive the subsequent testing/support effort.
Generic Managerial Skills
Person will work independently and coordinate with senior level IT manager and business user. Person will have opportunity to work in highly visible IT project of a leading car rental major based out of USA