Help Desk Techs
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Help Desk Techs
Ref No.: 18-25601
Location: Waltham, Massachusetts
Start Date: 04/13/2018
 JD: In this role the individuals will be:
- the first contact for our field users, working our call center phones within a team,
- creating tickets in JIRA Service Desk,
- attempting to resolve issues with either their knowledge of Salesforce or Maximo
- using provided knowledge articles as necessary to resolve issues
- participating in on-call rotation

Requirements:
- Excellent verbal communication and English speaking skills are critical
- Experience with providing end-user support is highly desirable
- knowledge of either Salesforce or Maximo would be great to have
- strong analytical and problem solving skills are very important.

If they're a strong tech in either app and have good communication skills, they could be a candidate.

The assignment is expected to be about 6 months and is based at 404 Wyman.