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Network Support Engineer
Ref No.: 18-24838
Location: Milpitas, California
Position Type:Full Time/Contract
Start Date: 04/11/2018
 Network Support Engineer:
  • Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices.
  • Administering and managing infrastructure devices to include routers, switches, load balancers, and wireless local area network (WLAN) devices
  • Establishing standard rule sets and providing technical analysis, performance optimization, network utilization analysis and overall management of all network infrastructure
  • Responding to and resolving incident tickets and outages
  • Responding to and resolving change request actions
  • Performing network improvement and clean-up
  • Maintaining and evaluating policies and procedures for Network systems and services
  • Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices
  • Auditing and logging all traffic flow using tools to ensure availability of services
  • Creating and maintaining AS-IS documentation for network infrastructure devices
  • Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices
  • Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules
  • Installing hardware and software tools; applying security measures to infrastructure devices
  • Making changes, upgrades, and patches to infrastructure devices
  • Responding to, accomplishing, and documenting change request and incident ticket actions
  • Working in a 24*7 operating model in shifts
  • IT Service Management – Good understanding of ITIL best practices and achieving SLAs
  • Configurations and maintenance – Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.
  • Monitoring Tools – Working knowledge of Remote control and system management tolls like Solarwinds or similar
  • Maintaining Documentation – Creating and maintaining SOPs/CMDBs/KEDBs/Run Books
  • Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • 4-6 years of directly related experience in network analysis and design.
  • Routers, switches, Cisco experience is required
  • Certification a must – CCNA, CCNP etc