• Minimum 2 years of experience working in single point of contact help desk.
• Experience using GroupLink's Everything Helpdesk application.
• Strong customer service skills; telephone etiquette.
• Good team-oriented interpersonal skill.
• Good organizational skills.
• Good analytical and problem-solving skills.
• Good oral and written communications skills (technical and non-technical).
• Strong understanding of the ACD system and trouble ticket process.

experience using GroupLink's Everything Helpdesk and Jira's Service Management applications