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Mortgage Closing Specialist I
Ref No.: 24-104408
Location: Cheektowaga, New York
Position Type:Contract
Start Date / End Date: 07/22/2024 to 07/22/2025
Mortgage Closing Specialist I
Duration: 12+ Months contract with possibility of extension or FTE
Location: Cheektowaga NY  14225
Shift: Standard Shift (hybrid 2 days in office; 3 days remote)
Job Description:
Liaison for the gathering of information for submission of loans for Closing Disclosure (CD) Issuance. Collaborate with applicable parties to meet target close date through time management of tasks and pipeline reporting. Ensure accuracy of data being submitted for CD Issuance: homeowners, taxes, fees, payoffs, and applicable invoices for third party fees.
Primary responsibilities:
  • Assign pipeline reporting to title reviewers, review pipeline reports, and manage title review box.
  • Maintain effective communication with all necessary parties involved in closing a transaction, from the customer, broker, correspondent, settlement agent, loan officer, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding and co-workers to ensure a seamless closing experience.
  • Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing (i.e., payoffs, subordination's, release's, tax, title, homeowners/flood information).
  • Perform a thorough and accurate review of the file to ensure the loan is in compliance with State and Federal guidelines and obtain verbal verification of employment on all borrowers that are income qualified. This also includes but is not limited to reviewing homeowners, flood, title and tax related documents.
  • Follow up on rate lock expirations and document expirations.
  • Review system of record information to ensure CD can be prepared and that all documentation submitted for CD Issuance is complete and accurate.
  • Proactively contact the Settlement Agents throughout the collaboration process to obtain all necessary information such as fees and contact information for CD purposes.
  • Evaluate close dates throughout the process to ensure process is on target to meet those dates and ensure proper communication is being done to applicable parties if close date must be changed.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain banks internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the Bank brand.
  • Complete other related duties as assigned.
Scope of responsibilities:
  • Work closely with both Internal and External Customers such as co-workers, borrower(s) and Settlement Agents.
Education and experience required:
  • Associates degree plus a minimum of 1-year prior business experience or a minimum of 1-year combined banks Closing experience and customer service experience, or in lieu of a degree, a combined 3-year higher education and/or work experience, including a minimum of 1 year prior business experience or a minimum of 1 year combined banks Closing experience and customer service experience.
  • Strong PC skills with knowledge of spreadsheet, word processing, and email software.
  • Ability to make sound decisions based on information provided.
  • Versatility and flexibility working within an ever changing fast paced mortgage environment.
  • Ability to adapt to new policies and procedures to improve processes and workflow.
  • Ability to function within time constraints.
  • Excellent verbal and written communication skills.
  • Attention to detail with strong organizational skills.
  • Ability to prioritize daily workload.
  • Ability to work in a team environment.
  • Strong work ethic, reliable and dependable.
Education and experience preferred:
  • Prior Mortgage experience in Mortgage Closing whether at a Lender, Title Company, or Settlement Agent's office.
  • Solid knowledge of Department software.
  • Knowledge of Product, Investor and Compliance Requirements.
  • Position will be hybrid 2 days in office; 3 days remote initial training may require being onsite additional days duration of the job 1 year