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Technical Support Engineer - Integrations
Ref No.: 24-98654
Location: San Diego, California
Start Date / End Date: 08/05/2024 to 08/01/2025
Job Title: Technical Support Engineer - Integrations
Duration: 6+ months
JOB ID: 33316891
Location:  San Diego, CA

Job Description:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
What you will do in this role:
  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
  • Gain an understanding of the ServiceNow platform and all core functionalities.
  • Analyze data with a view to isolate the potential cause of the issue.
  • Involve others to accomplish personal and group goals.
 
What you will need to be successful in this role:
Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
Knowledge on Web Services (SOAP, REST)
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional, integration between two systems
Some experience with Scripting languages: JavaScript preferred
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files