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Telecom Engineer
Ref No.: 24-93952
Location: Pleasanton, California
Position Type:Contract
Start Date: 06/11/2024
Title: Telecom Engineer
Duration: 12+ months
Location: Vacaville, CA

Must-have requirements:
  • MS Teams and MS Teams Telephony migration.
  • Five9 Contact Center.
  • Proficient networking experience.
  • Project Management.
  • OPTIONAL: AVAYA telephony.

Duties:
  • Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.
  • Expert with Avaya & MS Teams Telephony, implementations, and administration
  • Expert with supporting remote telecom services to a remote work force.
  • Experienced with Contact Center operations and administration.
  • Experienced with IVR call flows and call routing.
  • Adept and/or proficient with Networking (Routing, Firewall, etc.)
  • Work with other Telecom engineers to design and implement well-integrated products.

Technical knowledge and skills:
  • BS or MS in Computer Science or equivalent degree
  • 8+ years of Telecom experience
  • 3+ years of proven technical lead and CCaas experience
  • 3 + years of proven technical lead and UCaas experience
  • Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration
  • 2 + years of proven experience with administering contact center services
  • Adept and/or proficient in Networking.
  • Proficient in Telecom operations, administration, and support.
  • Working knowledge of Windows
  • Strong communication and writing skills.
  • Should be able to write reports using various reports generation tools and languages.
  • Expert knowledge of Server patching (Window and Linux)
  • Prior experience in the insurance industry is a plus.
  • Five 9, Avaya, MS Teams certifications desirable