Duties:

PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties &
responsibilities may not apply to all ambulatory areas):
Patient Care:
1. Perform initial-response screening following protocols approved by supervising
provider.
2. Escort patient to room and prepares patient for examination, procedure, and
treatment.
3. Obtain vital signs and record in the electronic health record (EHR).
4. Obtain and record patient history employing critical thinking skills.
5. Prepare for, set up and assist with examinations, procedures, and treatments per
protocols, policies, and procedures.
6. Prepare, administer, and document oral, parenteral medications, and immunizations
as ordered by the supervising provider, documenting administration following the six
rights in the EHR while maintaining accurate medication & immunization records.
7. Document care provided during patient visit in EHR.
8. Recognize and respond to emergencies.
9. Actively monitors & respond timely to patient requests via telephone encounter, In
Basket message and/or My Chart according to identified time frames and documents
responses in the EHR.
10. Enter medication, radiology, and lab orders in the electronic health record for
provider sign off.
11. Discharge patient providing after visit instructions to patient and/or caregiver as
directed by the provider.
12. Enter medication refill orders per protocol.

Skills:

Diagnostic:
1. Collect and process specimens.
2. Perform CLIA-waived tests.
3. Perform electrocardiography, respiratory and other testing based on department
needs.
4. Perform phlebotomy, including venipuncture and capillary puncture.
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Consultation:
1. Serve as a liaison between patients and medical staff in the event of problems or
complaints.
2. Schedule, coordinate, and monitor appointments.
3. Schedule outpatient procedures.
4. Apply third party and managed care policies, procedures, and guidelines.
5. Obtain insurance pre-authorizations.
6. Enters referrals for provider sign off.
Quality Assurance:
1. Participate in departmental/divisional Quality Assessment and Quality Improvement
Programs.
2. Practice Standard Precautions, including hand washing and disposal of
biohazardous materials.
3. Apply principles of aseptic and sterile technique.
4. Clean instruments and equipment per policies and procedures.
5. Comply with all HFHS and departmental specific safety standards.
6. Maintain compliance with regulatory standards regarding practice, environment, and
documentation.
Instruction:
1. Function as a health care advocate to meet individual’s needs.
2. Educate individuals in office policies and procedures.
3. Educate the patient within the scope of practice and as directed by supervising
physician in health maintenance, disease prevention, and compliance with patient’s
treatment plan.
4. Identify community resources for health maintenance and disease prevention to
meet individual patient needs.
Other:
1. Uphold goals, policies, procedures, and expectations of the *** Health
System (HFHS).
2. Support the mission, vision, and values of the HFHS.
3. Maintain examination/treatment rooms, including inventory of supplies and
equipment.
4. Maintain core and applicable specialty competencies as defined by the ***
Health System.
5. Other duties as assigned within scope of practice.