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Call Center Rep I
Ref No.: 23-104766
Location: Jacksonville, Florida
Start Date: 10/16/2023
Receives and processes loss assignments according to client instructions. - Conducts emergency call outs to contractors via three way calls with homeowners. - Achieves and maintains proficiency with all client and department instructions and updates. - Attains required call statistic performance according to center standards. - Maintains set quality standards ensuring assignments are properly made and documented. - Identify assignment errors and research appropriately. - Provides excellent customer service to all internal team members and external customers. - Processes emergency and/or catastrophic event assignments when they occur. - Maintains a working knowledge of all software applications/programs used to accomplish required department tasks. - Conduct customer satisfaction surveys. - Participates in special projects or perform duties in other areas as requested
Skills: Demonstrated experience in customer service, administrative/clerical skills. - Experience in a customer service or call center setting preferred - Familiarity with home improvements/reconstruction contractors or projects helpful - Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times - Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel) - Excellent attention to detail and organizational skills - Good time management abilities with ability to multi-task - Strong analytical and problem solving ability. - Excellent written, verbal and oral communication skills - Ability to work independently, with minimal supervision. - Good interpersonal skills and ability to build relationships. - Strong work ethic with willingness to work overtime during storm events.
Education: High school diploma required. Some college preferred or an equivalent combination of education and experience.