Previous Job
IT Organizational Change Management Lead
Ref No.: 23-59245
Location: Santa Clara, California
What you get to do in this role:
  • Develop the overall OCM strategy by persona assessments, communication, training, and overall adoption strategy
  • Proactively build relationships with impacted organizations and their leaders
  • Be a storyteller connecting across efforts to the value being delivered
  • Support the translation of strategic direction and business objectives into holistic change strategies
  • Design agile change plans that will help each impacted persona change their culture and ways of working to prepare them for the future
  • Develop human-centered methodologies to create consistent, best-in-class experiences that bring our x-functional teams into the digital world
  • Build influential change networks to generate awareness and engagement
  • Use leading practice change tools and methodologies including:
  • Predictive and organizational analytics; behavioral diagnostics
  • Engagement, collaboration, and facilitation tools
  • Design user personas and journey maps
  • Employee learning and new skilling platforms
  • Execute transformation strategy leveraging a shared service of change managers, enablement, and communications resources.
  • Manage status and execution of change strategy and report on progress, delays, wins, and issues to leadership.
  • As appropriate, troubleshoot and mitigate blockers and delays within transformation change strategy.
To be successful in this role, we need someone who has:
  • 7-10 years of large enterprise change management experience
  • Proven experience developing change strategies, methodologies, thought leadership and value-based outcomes
  • Significant experience on large scale change for transformational activities in a fast-paced environment, preferrably in a Professional Services organizations
  • Understanding of the Professional Services processes and functionality
  • Effective at navigating a matrixed environment with strong cross functional, collaboration, and influence skills
  • Impeccable interpersonal and communications skills (listening, written, verbal, presentation, etc.)
  • Must be comfortable working in an agile environment and juggling competing demands
  • Purpose-driven team player
  • Dedication to continuous learning
  • Highly proactive, planful, even anticipatory with a track record of taking ownership and delivering results
  • Ability to create visualization and high-level models that can be used in future analysis to extend and mature business capabilities
  • Proven facilitation skills with previous experience designing workshops, facilitating sessions, and working with teams to gain crucial input from key contributors
  • Hands-on experience in the application of business process analysis including but not limited to: Current state processes analysis and to be process definition
  • Experienced with driving and applying user-centered design processes while working collaboratively with stakeholders, along with cross-functional teams including engineering, product management and user research
  • Composed in high-pressure situations with a "big-picture” perspective on how to handle those
  • Familiarity with the enterprise software/ SaaS industry a plus, including ability to speak to market and competitive trends and confidently articulate Client's solution set
  • PROSCI Change Management Certification, Certified Change Management Professional (CCMP) or similar Bachelors Degree