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IT Systems/Support Analyst
Ref No.: 23-59081
Location: New York, New York
What you will do in this role:
  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Communicates highly technical information to both technical and nontechnical personnel.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
  • What we are looking for in a candidate:
  • Understand the importance of asset inventory and how to maintain an organized inventory.
  • Mobile device experience working for a Wireless company.
  • Ability to see mobile device spend/usage trends and offer recommendations.
  • Keen to attention to detail.
  • Excel at clearly documenting your findings and providing updates to management, the team, and end users.
  • Understand that consistency and an adherence to best practices help any organization scale. High level of professionalism and passion toward what you do.
  • Initiative and self-drive are part of your everyday work ethic.
  • Experience with Microsoft Office.
Additional Notes:
  • Work Location - Onsite, NY office
  • Work Hours - Monday - Friday (8/hrs per day)