Lead experience design efforts for a critical portion of a user's journey by employing advanced design methods and creative problem-solving activities. Partner and collaborate with other product designers, product managers, technical leads and multi-disciplinary teams to understand/identify areas of opportunity driven by online data, usability feedback, market and user research and user-centric design principles. Champion the user by understanding their goals and behaviors, communicating their needs, and creating solutions to meet those needs while balancing desired business outcomes. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Key Responsibilities



• Work with the product teams focused on making great digital products that delight customers and internal users while driving the business objectives

• Serve as the user experience leader for an assigned product team

• Lead, support, and participate in user research activities, including interviews, contextual observation and surveys; use personas and other data to understand user problems, behaviors and goals; translate user insights into design problems

• Focus on user problems, create journey maps, user flows, service blueprints, UX canvases, wireframes, or other artifacts that identify problems to solve through design

• Lead discovery sessions, create sketches and other brainstorming artifacts to demonstrate divergent thinking

• Create/design prototypes and communicate design decisions and test with users

• Seek feedback on designs through usability testing, surveys, card sorting, and other evaluative research methods to ensure ideas work and provide value for users

• Evaluate designs, review existing solutions to ensure they meet design standards and best practices, and make recommendations for improvements

• Understand how design decisions impact the business, and balance user needs with desired business outcomes

• Embrace Agile environment and be an advocate for customers and internal users, providing design solutions based in user-centered design, user research, and analytics

• Apply standards from design systems and/or brand guidelines, and contribute to design systems

• Create detailed artifacts, such as wireframes, story maps or storyboards to ensure stakeholders understand the design and context