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Customer Service Representative I (I/O)
Ref No.: 23-32552
Location: Jacksonville, Florida
Position Type:Contract
Start Date: 03/30/2023
Customer Service Representative
Duration: 3+ months possibility of extension
Location: 10550 Deerwood Park Blvd, Jacksonville, FL 32256
Shift: 12:30 PM- 9:00 PM Sunday-Thursday or Tuesday-Saturday schedule.
THIS IS A REMOTE POSITION!!
Job Description:
  • All candidates must reside in the Jacksonville, FL market.
  • Call center experience preferred.
  • Excellent communication skills. Basic knowledge of computer applications.
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
  • Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

All Candidates must have:
  • Internet Service (cannot connect via WIFI)
  • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net .
  • Candidate must have Windows 10 on computer.
  • Must have modem connection - Must be hardwired to your computer via ethernet cable.
  • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
  • Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Responsibilities:
  • Responsibilities: Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.