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Office/Administration - Customer Service Support Lv1
Ref No.: 23-31622
Location: BOULEVARD, Minnesota
Position Type:Contract
Start Date / End Date: 04/17/2023 to 04/05/2024
Job Title: Office/Administration - Customer Service Support Lv1
Schedule: Monday through Friday 8:00-5:00 PM
Work Location: USA - MN - HOPKINS - 9320 EXCELSIOR BOULEVARD 55343
Start/End Dates: 4/17/2023 - 4/5/2024
The Customer Service Support 1 –
  • Customer Enabling will support routine customer enabling activities of the application access management process and will help execute well established customer service activities with regards to access high risk applications , confirmation, processing, and fulfilment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
  • Assist in identifying potential obstacles in the application access internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
  • Follow established procedures and assist in updating internal stakeholders on request status and any issues.
  • Support the generation of application access related documents as outlined in established processes.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to application access confirmation, processing and fulfilment.
  • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned
Minimum Qualifications
High school diploma, secondary education level or equivalent *Two years of related work experience.
Intermediate level of English (reading, writing, and speaking)
Preferred Qualifications
Experience with queries and relational databases *Excel advanced use (macros, filters, and pivot tables)