Job Title: Office/Administration - Customer Service Support Lv1
Schedule: Monday through Friday 8:00-5:00 PM
Work Location: USA - MN - HOPKINS - 9320 EXCELSIOR BOULEVARD 55343
Start/End Dates: 4/17/2023 - 4/5/2024
The Customer Service Support 1 –

• Customer Enabling will support routine customer enabling activities of the application access management process and will help execute well established customer service activities with regards to access high risk applications , confirmation, processing, and fulfilment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
• Assist in identifying potential obstacles in the application access internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
• Follow established procedures and assist in updating internal stakeholders on request status and any issues.
• Support the generation of application access related documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to application access confirmation, processing and fulfilment.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Minimum Qualifications
High school diploma, secondary education level or equivalent *Two years of related work experience.
Intermediate level of English (reading, writing, and speaking)
Preferred Qualifications
Experience with queries and relational databases *Excel advanced use (macros, filters, and pivot tables)