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ADT Coordinator
Ref No.: 23-27400
Location: Anaheim, California
Position Type:Contract
Start Date / End Date: 04/03/2023 to 07/31/2023
Coordinator
Duration: 3+ months with possibility of Extension
Location: Anaheim, CA-92801
Shift Hours:8:00 AM-5 PM
Job Description:
  • The Coordinator will be responsible for providing support to the field (sales reps, managers and ASM's).
  • The position will provide customer service to the field in documentation, e-mail correspondence and conduct program training.

Responsibilities:
  • Answer customer support inquiries by Sales Reps/Managers via ticketing system and phone calls.
  • Support sales payment escalations and find violations from field.
  • Provide detailed activity and performance measures for issue management and outstanding payments to promoters.
  • Perform any other duties the Manager deems necessary.
  • Be instrumental in providing program analysis.

Qualification Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience:
  • Associate degree from a two-year college; or 2 years related sales experience and/or training; or equivalent combination of education and experience.

Language skills:
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, including monetary units.

Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:
  • Proficiency with computer hardware components and software packages.
  • Must have outgoing, "people person” attitude.

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee must possess the ability to speak clearly so others can understand; the ability to listen to and understand information and ideas presented through spoken words.
  • The employee must frequently exert up to 20 lbs. of force.
  • Required to walk, stand, and/or sit to a significant degree.
  • The employee must be able to handle, hold, grasp, turn, or otherwise work with hands.
  • Specific vision abilities required by this job include close vision.

Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.