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Centralized Patient Scheduler
Ref No.: 22-36546
Location: Costa Mesa, California
Job Title: Centralized Patient Scheduler
Location: Costa Mesa, CA, 92626
Duration: 3+ Months


Duties:
• Extensive knowledge of scheduling and preparation of procedures and visits for all departments within Hoag Enterprise using the Unbiased System and interfacing clinical systems and ADT system.
• Escalates issues or concerns to ensure the optimization of services delivered with minimal impact.
• Overall knowledge of the revenue cycle process, registration, insurance verification, precertification, billing compliance, payer contracts, patient estimation, financial assistance, ICD9, CPT, CMS regulations, DNFB, and claim processing.
• The SERVE TEAM, schedules, educates registers, verifies, and estimates services for the patient with a "one call does it all” initiative.
• Responsible for accurately scheduling appointments within a centralized department, which provides education to the patient and offices, full patient registration, verification of insurance, precertification requirements for services, patient estimation of services, collection of co-pays, deductibles, and coinsurance as required.
• Providing the patient with comprehensive service thereby reducing call transfers, redundancy of questions, and unnecessary call back to the patient
• Participates as a key member of the SERVE Team, maintaining hospital initiatives, mission, and vision to ensure a high-quality patient experience.
• Partners with clinical departments on policy and scheduling implementation and changes.
• Provides service to those departments maintaining quality SERVE responsibilities.
• Serves as a resource for problem-solving and communications. Analyzes the patient feedback for process/system resolution when appropriate.
• Knowledgeable of resolution process and outcomes of ongoing patient complaints and concerns.
• Utilizes protocol for patient look-up to ensure accurate identification of patients to ensure data integrity and patient safety
• Accommodates requests from patient and physician offices for STAT same-day procedures. Effectively prioritize calls using a courteous professional demeanor to ensure high patient satisfaction.
• Ensures prescription orders from physicians meet compliance for signatures, diagnosis, and services to ensure hospital coding for submission of clean claims.
***See Remainder of Job Description in Attachment***

Required:
• Intermediate level knowledge of windows computers with solid keyboard data entry skills and working knowledge of basic office equipment.
• Ability to multitask constantly and tolerate interruptions.
• Good organizational and follow-through skills.
• Position requires fluency in the English language to function in the job environment appropriately.
• Excellent communication skills; interpersonal, written, and verbal.
• Ability to perform the basic arithmetic computation to determine deposits, and perform cashiering functions.
• Medical terminology or strong understanding of medical terms.
• Ability to type a minimum of 35 words per minute.

Preferred:
• Previous experience scheduling procedures within a medical setting
• Working knowledge of eligibility and working provisions of payers
• Medical Terminology certification